Return & Exchange Policy

Protecting our customers' rights is one of our most important principles. If, for any reason, you're not satisfied with a product you've purchased, please don't worry. Customer satisfaction matters to us, which is why our return and exchange procedures are here for you.

Our return and exchange procedures are designed to make your shopping experience smooth and easy. Your satisfaction is our priority, and we act accordingly. If you're not happy with a product after receiving it, you have the option to return or exchange it.

Return shipping costs are the customer's responsibility, unless the item is defective, arrives damaged, or you received the wrong item — in these cases, we cover the return shipping cost.

Please read the return and exchange terms below carefully, and don't hesitate to contact us with any questions or for help with the steps involved:

Return Terms:

Return Window: You may return an item within 14 (fourteen) days of the delivery date, provided it is unworn, unwashed, free of odor, and returned with all original packaging and contents.
Delivery Inspection: If you believe a package was damaged in transit, open and inspect it in front of the courier at the time of delivery. If the product is damaged, do not accept delivery and have the courier record a damage report. Once you accept delivery, you are considered to have confirmed that the courier completed its job properly.
Used Products: Used or damaged products cannot be returned.

Exchange Terms:

Exchange Window: You may send an item for exchange within 14 (fourteen) days of the delivery date, provided it is unworn, unwashed, free of odor, and returned with all original packaging and contents. The customer is responsible for return shipping costs for exchanges, unless the item is defective, arrived damaged, or was sent incorrectly.
Exchange Item Availability: The item you'd like in exchange must be in stock. Exchanges are processed based on the availability of the requested item.
Sending Your Exchange: To process an exchange, please send the item back to us in the same condition it was delivered to you.

Right of Withdrawal and Return Process:

Right of Withdrawal: You have the right to withdraw from your purchase, provided the item is returned within 14 days. However, the right of withdrawal does not apply in the following cases:
- Products whose price is subject to fluctuations in financial markets and is outside the seller's control.
- Products made to the buyer's personal specifications.
- Products that spoil quickly or may pass their expiration date.
- Products whose packaging has been opened and which are not suitable for return for health and hygiene reasons.
- Products sold under other special conditions that, by nature, cannot be separated once mixed with other items after delivery.
Return Process: Once you send the item back to us in the condition it was delivered, the return process will begin. For items returned under the right of withdrawal, the purchase price will be refunded within 14 days.
Credit Card Refund Timing: If payment was made by credit card, it may take 2 to 3 weeks for the refunded amount to appear in your bank account. This depends on your bank's processing time, and we are not responsible for any resulting delays.